Ask yourself one Question Over and Over--and It will Change the Way you lead

Great Article in Inc Magazine by JUSTIN BARISO

As CEO of Google and Alphabet, Sundar Pichai is responsible for making sure his companies continue to move forward, continue to evolve to keep up with the demands of millions of users and customers around the world.

That's no easy job. But Pichai once shared with me a single question that helps him to remember his role. He learned the question from his mentor, former Columbia University football coach turned business coach Bill Campbell.

Whenever they met, says Pichai, Campbell would ask him:

"What ties did you break this week?"

Campbell wasn't speaking about breaking ties as in cutting off relationships. Rather, he was teaching Pichai that he needed to break stalemates.

Pichai got the point.

Oftentimes, when an issue makes it to a leader, there are (at least) two good options available with which to move forward. Both options will have pros and cons, and both will have their share of supporters. Making a decision could alienate the leader from half of their team--at least temporarily.

But, as a leader, Pichai's job isn't to keep everyone happy. Nor should he allow things to stay still, hoping that one half of the team will change their minds or that the "right" path forward will miraculously become obvious. Rather, his job is to move things forward.

There's a major lesson here for new leaders, and some longtime ones:

If you attempt to please everyone, you will end up pleasing no one.

So, how do you combat the tendency to be a people pleaser, and become a better leader?

Here are three suggestions.

  1. Prioritize those whom you want to please.

  2. If you can't please everyone, whom should you focus on pleasing?

That's a complex question. And like all complex questions, the answer is ...

It depends.

In the business context, the answer depends on circumstances such as what stage your company is in, your role at the company, and the company's short- and long-term goals.

For example, for decades, fellow CEO Jeff Bezos bucked the norm and refused to please Amazon shareholders by reinvesting large amounts of money, in hopes of refining company strategy and getting really good at more than one thing.

That strategy made a lot of people unhappy, but it also transformed Amazon into one of the most valuable companies in the world--and led to major profits in the long run. At the same time, though, Amazon has been criticized for the way it treats employees, especially those working in entry-level positions.

When deciding whom to prioritize, consider the following groups of people:

  • Your employees

  • Your customers

  • Company ownership, including shareholders

  • Your superiors

  • Other primary stakeholders

In addition, you should also consider yourself and your family. Not just because it's the "right" thing to do, but because achieving balance and a stable home environment will make you a better leader, too.

Pursue progress. Not perfection.

With an organization as large as Google (and its parent company, Alphabet, which has more than 130,000 employees), it's easy for issues to get stuck. Meeting after meeting. Discussion after discussion.