Assessing Communication Styles to Improve Employee Efficiency

Updated: Jul 12


If you want to increase engagement in your workplace, improving communication at every level of your organization is a great place to start.

However, that can be easier said than done for your team — communication is a huge area to focus on. How can your team find out where they are at in terms of communication strength, and then where they need to improve.


That’s where communication style assessments come in. Using tools that dive deep into behavioral styles not only help people understand each other, but also creates a shared language in an organization.


Here’s how to improve communication in the workplace through assessments.




Communication Styles in the Workplace



Communication styles can be viewed through different lenses. Let’s look at two assessments that can be used to improve communication.


The first assessment is the EQ Assessment, which measures emotional intelligence. Emotional intelligence is a huge factor in improving communication because it helps you understand the feelings of others.


If you adopt the concept of EQ into your organization, you can decrease conflict and help individuals become more aware of themselves and others. By introducing understanding about emotional hijacking and self and social awareness, you can help your people grow.

The other assessment that really helps with communication is DISC, since it reveals primary behavioral styles and what those actually mean in your day-to-day.



What Are the Types of Communication Styles?



f you’re looking for more information about your communication style, start by looking at your behavioral style as outlined in the Engagement Report, which can be used as an excellent communication style assessment for teams.


Direct Communicators

Direct communicators (known as High Ds) are ambitious, forceful, decisive, strong-willed, independent and goal-oriented when dealing with problems and challenges.

Direct communicators are straightforward and to the point. They want to find the most unambiguous path forward, which can lead to bluntness and hurt feelings with less direct communicators.



Reflective Communicators

Reflective communicators (known as Low Ds) are cooperative, low-key, modest and mild when dealing with problems and challenges.

Reflective communicators prefer to take a back seat, especially when it comes to conflict situations. They work hard to avoid conflict which can lead to miscommunication and more conflict in the long run due to lack of clarity.